In most situations, the forms are hosted on your website. We help you create the forms, with our easy-to-use form builder. Then we give you the HTML to copy & paste onto your website.
Not at all. We have an easy-to-use form builder that lets you create fields and give them labels. You can specify which fields are required. After you’ve finished creating your forms, Freedback automatically generates the HTML for you. Simply copy & paste the form to your website and you’re done!
Each time your form is submitted, we automatically send you an email with the contents of the form submission. A copy of each submission is also stored on our website, so you can view your form submissions by logging into your Freedback account as well.
Yes but you should only change the colors, text size and “look” of your form this way. We do not recommend adding or changing fields using a webpage editor. To add, modify, or remove fields, login to your Freedback account and use our form builder to make the changes (you'll then need to re-copy & paste the form HTML to your website).
We offer 30% discounts to certified nonprofit and educational organizations. If you qualify, please follow these simple steps to receive a discount:
After reviewing your email, we will add a non-profit coupon to your account.
This is usually simple to fix. A short list of easy-to-try suggestions follow. One of these will most likely solve your problem, but if the problem persists, then please Contact Us.
Is your form itself is working? You can test this by filling out your form and then submitting it. After you've done so, login to your Freedback account and click “Submissions”. Did your submission show up there? If not then your form itself isn’t working. Try re-cutting & pasting your form HTML or Contact Us.
If you tried #1, and your form submission did show up under "Submissions", then the problem is our emails aren’t reaching you. Here are some possible reasons this would be happening and how to to fix it:
(Most Common Fix) Form submissions emails are being caught by your spam filter
Check if the emails are in your spam folder. If they are, then mark them as “Not Spam”. If your email is handled by your employer, then ask them if they have a spam filtering system that might be preventing our emails from reaching you.
We have the wrong email address on file for you
To check the email address have on file for you, do the following:
Our emails are being rejected by your ISP
To find out if this is true, login to your Freedback account and click “Submissions” (to view the submissions for a form). If a submission was rejected by your ISP, then next to it you will see a message that says: “This message was not accepted by your ISP.” Contact your ISP to resolve this issue.
This error usually arises because the HTML created by our Form Builder was edited. The form HTML must contain two hidden fields that look like this (to pass the “
acctid” and “
formid” values to our system):
<input type="hidden" name="acctid" id="acctid" value="idcjnllgsdtiyif" /> <input type="hidden" name="formid" id="formid" value="1179" />
These hidden fields could have been deleted when editing the form by hand, or when copying & pasting to your website. The web and text editing software you are using could also have removed them. Some editors work in “rich text format”, which can prevent hidden fields from being copied properly. Switching the editor to work to “plain text” before copy & pasting may fix this problem. If this problem continues, then please contact the software maker for support.
To update your credit card information, please contact us at (800) 583-6455 Monday—Friday 9 AM—5 PM EST (You cannot update your credit card online at this time). If we are unable to bill your account for after trying for three days, then your subscription will be canceled. Don’t worry though, your account can be re-upgraded for 15 days after it is cancelled. Simply login to your account and click “Upgrade” to start another billing subscription.
When your form is first created, we automatically create a special “Email” field for you that works with the auto-responder. If this field is deleted, then the auto-responder won’t work until it is replaced. (Note that this is a special email field, you can’t manually create a new “Email” field to replace it.)
If you deleted your “Email” field, the fix is simple. Just go to step 2. “Form Options”, and click the checkbox to turn back on the auto-responder. A new “email” field will automatically be created for you.
Yes, all form submissions are stored in our online database for 6 months. File attachments are only stored for 1 month. You can access your form submissions anytime by logging into your Freedback account.
Yes, our paid plans allow you to export your form submissions as an Excel spreadsheet or a CSV file, which you can then import into another database (or open in Excel).
The Business plan allows you to email your forms to multiple email addresses. (Other plans are restricted to one email address.)
We recommend that you use our form builder, which makes the setup and creation of your form easy. But you can use your existing form with a bit of work, here the instructions for using an existing form.